Digital Accessibility Accommodation Request and Issue Submission

Digital Accessibility Accommodation Request and Issue Submission

Online accessibility-related accommodation requests or issue identification should be submitted via an online form or via email at accessibility@Frederickco.gov. This is the information required to submit an accommodation request:

1. Name of the person initiating the request or identifying an issue
2. Address
3. Phone number
4. The program or location of the issue on the website
5. Please provide a complete description of the specific request/issue

Alternative means of submitting an issue/request, such as personal interviews or a tape recording of the issue/request will be accepted for persons with disabilities upon request. Though personal details are required to adequately record and respond to the issue/request, these details will be treated with the utmost confidentiality except as required otherwise by Colorado Open Records Act. 

For employment related issues/requests the Town of Frederick’s Human Resources ADA Policy governs that process and can be discussed with the human resources department. The Town’s Human Resources EHub page offers details on employment related ADA accommodations and processes. 

Submit an Accommodation Request or Let us Know About an Accessibility Issue Here

Response Timeline

Within 7 calendar days after receipt of the issue/request, a member of the Town’s ADA Coordinator will contact the person initiating the issue/request to discuss the problem and the possible resolutions. Within 14 calendar days of the meeting, the ADA Coordinator will respond in a format accessible to the submitter. The response will offer options for a resolution. If the response by the accessibility committee does not satisfactorily resolve the issue/request, the submitter or their designee may submit a grievance through the Town Attorney’s Office. Submit a Grievance Here.