Digital Accessibility

Digital Accessibility Statement

Updated: May 28, 2024

The Town of Frederick is committed to providing digital services that are accessible to the broadest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website, adhering to many of the available standards and guidelines in the process. Our goal is to deliver a web experience that achieves “Level AA” conformance according to the Web Content Accessibility Guidelines v2.1 (WCAG 2.1).

In the meantime, to accommodate all individuals and ensure public accessibility, we have staff available to assist you in accessing all functions of the Town’s website and other technology by calling 720.382.5500.

Website Accommodation Requests and Feedback

The Town of Frederick uses the AudioEye’s Visual Toolkit, which is a set of usability and customization tools that make the Town website more usable for people with a wide range of disabilities, such as color blindness or seizures.

Using this suite of accessibility tools for text, font, images, spacing, and more, users can change the appearance of the Town website based on their individual needs and preferences. This ensures users can access and interact with the Town’s website,  regardless of their level of ability.

If you need assistance with a website function, please call 720.382.5500 Monday through Friday from 8 a.m. to 5 p.m. and a representative will be ready to assist you.

Accommodation Requests and Feedback

The below document types can be added to our online services with the following disclaimer and a short summary under the document hyperlink: Upon request the town will make reasonable accommodations for alternative access to the documents listed above. Submit an accommodation request here.

  • Blueprints
  • Architectural drawings
  • Diagrams displaying information that is also provided in narrative text
  • Complex and/or atypical images and diagrams
  • Scanned historical publications
  • Handwritten correspondence
  • Technical drawings
  • Site plans, development plans, and maps
  • Complex and comprehensive tables and charts
  • Documents or document types identified by the Accessibility Prioritization Committee as having no-to-low impact on users of assistive technology or documents that contain information that is available in an alternative and accessible format
  • Any image where there is no logical methodology to create an alternate description that will make the image understandable to assistive technology.

To request reasonable accommodations or modifications, or to report inaccessible content, please reach out to the Accessibility Coordinator through any of the following means:

Within 7 calendar days after receipt of the issue/request, a member of the Town’s Accessibility Coordinator will contact the person initiating the issue/request to discuss the problem and the possible resolutions. Within 14 calendar days of the meeting, the Accessibility Coordinator will respond in a format accessible to the submitter. The response will offer options for a resolution. If the response by the accessibility committee does not satisfactorily resolve the issue/request, the submitter or their designee may submit a grievance through the Town Attorney’s Office. Submit a Grievance Here.

View Full Digital Accessibility Plan