Grievance Procedure

Under Title II of the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Colorado House Bill 21-1110

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”), Section 504 of the Rehabilitation Act, and Colorado House Bill 21-1110. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Town of Frederick (“Town”). The Town’s Administrative Policy Manual governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. A Complaint/Grievance Form can be obtained below. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant or their designee as soon as possible but no later than 60 calendar days after the alleged violation to the Town Attorney as follows:

  1. Via Online Form. Submit a Grievance through an Online Form Here. 
  2. Via regular mail
    • Jason Meyers
       Town Attorney
       P.O. Box 435
       Frederick, CO 80530
  3. Via email at accessibility@Frederickco.gov
  4. Via telephone 720.382.5500 (available Monday-Friday, excluding Town observed holidays, between the hours of 8:00 a.m. - 5:00 p.m. Mountain time )
  5. Via Relay Colorado (Deaf and Hearing Impaired ) Call 7-1-1.

Within 15 calendar days after receipt of the complaint, the Town Attorney or their designee will meet with the complainant to discuss the complaint and any possible resolutions. Within 30 calendar days of the meeting, the Town Attorney or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the Town’s position and offer options for substantive resolution of the complaint.

If the response by the Town Attorney or their designee does not satisfactorily resolve the issue, the complainant or their designee may appeal the decision within 15 calendar days after receipt of the response to the Town Manager.

Within 20 calendar days after receipt of the appeal, the Town Manager or their designee will meet with the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the meeting, the Town Manager or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the Town Attorney or their designee, appeals to the Town Manager, and responses from these two offices will be retained by Town for at least three (3) years. Alternative forms of this Grievance Procedure are available upon request.

Complaints may also be filed with the following state and federal agencies:

Colorado Civil Rights Division
 1560 Broadway
 Lobby Level Welcome Center
 Denver, CO 80202
 Phone: (303) 894-2997
 V/TTD—Relay: 711
 Fax: (303) 894-7830
Email: DORA_CCRD@state.co.us
Colorado Civil Rights Division Website

U.S. Department of Justice
 950 Pennsylvania Avenue, NW
 Civil Rights Division
 Disability Rights Section – 1425 NYAV
 Washington, DC 20530
 Fax: (202) 307-1197
U.S. Department of Justice's Website