Community Survey

2025 Frederick Community Survey

The Town of Frederick invited residents to participate in a community satisfaction survey in the summer of 2025. A total of 3,000 randomly selected households received mailed invitations, and 370 residents completed the survey between June 16 and July 28, 2025. In addition, 231 residents participated through the open online survey. Results were presented to the Board of Trustees in September and will help inform strategic plan updates, departmental priorities, and policy discussions.

The National Community Survey™ (The NCS™) was developed by the National Research Center at Polco. This scientific assessment evaluates community livability based on residents' opinions and captures views on key facets such as the economy, mobility, safety, natural environment, inclusivity, and more.

The survey provides a representative view of community strengths, challenges, and resident priorities. Frederick’s data is benchmarked against hundreds of other communities nationwide, offering valuable insights into where we’re thriving—and where we have room to grow.

Key Takeaways from the 2025 Survey:

  • Safety remains a strength. 90% of residents feel safe overall—an increase from 84% in 2022. Ratings also rose for property crime safety, emergency preparedness, and daytime safety downtown.
  • Governance ratings improved. Residents gave higher marks to Town transparency, public information, and confidence in local government, with these ratings growing from 59% in 2022 to 66% in 2025.
  • Mobility services showed significant gains. Ratings increased for street cleaning, lighting, repair, and snow removal.
  • Affordability saw positive movement. More residents rated affordable food, childcare/preschool, and housing favorably compared to 2022.
  • Community inclusivity and engagement strengthened. Perceptions improved around attracting and valuing people from diverse backgrounds, as well as opportunities for civic involvement.

Areas to Improve:

  • Economic vitality remains a concern. Residents continue to rate shopping options, downtown vibrancy, and job opportunities lower than benchmarks.
  • Recreation and wellness scores declined. Ratings dropped for fitness opportunities, recreation offerings, and overall health and wellness.
  • Education and arts remain below average. Opportunities for adult education and cultural events continue to trail other communities.

We encourage residents to explore the full results and sign up for Polco to join our digital sounding board. Your feedback drives data-informed decisions and helps us build a stronger, more connected Frederick. 

View the full 2025 survey results.

“I would like to thank everyone for participating in the Community Satisfaction Survey this year," said Tracie Crites, Town of Frederick Mayor. "We thrive on hearing from our residents, pairing action with intention in efforts to improve, and showing your voices are at work! Truly, your voice becomes action within our strategic plan, and we aren't slowing down on community engagement to find more ways to connect on what you want to discuss. I encourage everyone to check out the survey results as we continue focusing on creating the best community in Colorado!"

“By completing The NCS, Frederick has demonstrated a commendable commitment to improving life in your community,” said Nick Mastronardi, CEO of Polco. “These results will help local leaders take action now and plan for the future.”

About Polco and The National Community Survey

Polco brings people and data together to help build stronger, healthier communities. With award-winning community engagement tools and services, Polco allows leaders to engage residents around their most important topics, align goals, and strengthen public trust. Polco is committed to a strict privacy policy to keep participants’ responses confidential and protect personal data.

The National Community Survey (The NCS):

  • Is endorsed by the International City/County Management Association (ICMA)
  • Is used by more than 500 local government agencies around the country
  • Offers benchmark database comparisons to other communities 
  • Uses a questionnaire developed by survey researchers and local government experts 
  • Is designed to provide comprehensive feedback about the community’s quality of life and quality of local government services
  • Allows Frederick to track historical trends across 10 key facets of livability and hundreds of individual questions

About Polco:
Polco brings the voice of everyday residents to local government leaders with award-winning community engagement services, online polls, and survey research. With Polco, leaders around the nation can make better-informed decisions for their communities with accurate and reliable feedback. Learn more at info.polco.us

2022 Frederick Community Survey

The Town of Frederick reached out to residents for participation in a community satisfaction survey in the spring of 2022. All households within the Town of Frederick were eligible and encouraged to participate. The survey results were presented to the Board of Trustees in May and referred to during the Board's annual retreat in August to include resident opinions on strategic plan work. The report provides the views of a representative sample of 471 residents collected from February 16, 2022, to April 6, 2022.

 Along with detailed results, the survey provided four overall highlights:

  • Safety continues to be a community strength for Frederick. About 8 in 10 residents evaluated Frederick's overall feeling of safety as excellent or good. 
  • Ratings for health and wellness are on the rise, helping to contribute to a high quality of life in Frederick. Three-quarters of residents rated their overall health as excellent or very good, a 10% improvement from Frederick's survey in 2018.
  • Frederick's economy has shown improvement over the past few years, but it remains an area of opportunity for the Town. Overall economic health was rated the most important focus area for Frederick in the coming two years, with 90% of residents prioritizing it as essential or very important.
  • Residents' appreciation for local leadership and governance is trending upwards. Residents gave high marks to the quality of services the Town of Frederick provided, with 71% providing excellent or good ratings.

View the full 2022 survey results.


  1. How did you get my address?
  2. What does Polco do with my personal information (name, email and ZIP code)? Why am I asked for it? Why do I have to create an account?
  3. What is Polco? Why isn’t this polling done by the local government?
  4. I received your survey, and while I own the property that it was sent to, I don’t live there. What should I do?
  5. What is the purpose of requesting the person who most recently had a birthday complete the survey?
  6. I am the person in my household who most recently had a birthday, but I am not very informed about the issues covered in the survey. Can I give the survey to someone else in my household?
  7. I doubt that you are interested in my opinion, since I rarely leave my home. Should I really complete the survey?
  8. If I filled out the survey when I first received it, should I fill it out again now that I have received a second copy?
  9. I was not sent a survey, but I would be happy to complete one, and I think you should be interested in my opinion.
  10. What will be done with the results?
  11. Why is “Hispanic” separate from “Race”?
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