Frequently Asked Questions

Work Areas: Construction will occur in public rights-of-way and public service easements, some of which may be near or within residential lot areas.

The public rights-of-way, or ROW, are the legally designated areas of land, typically managed by your local government, that allow public access for transportation and utilities, including roads, sidewalks, bike lanes, and underground or overhead utility lines. This could result in some roads being partially closed and light disruption.

No. The Town of Frederick is not requiring residents to switch internet providers. In 2020, Frederick voters overwhelmingly passed Ballot Question 2A, which restored the Town’s local authority to partner with private companies to expand broadband access. This measure was designed to foster a more competitive marketplace—not to mandate service changes. The fiber installation project is part of this effort to bring service options to our community. You may continue using your current internet provider or explore new options once the infrastructure is in place.

Yes. Contractors are required to notify residents before accessing yards or beginning construction. This is typically done with door hangers or direct contact. If you feel you weren't adequately informed, please let the contractor know directly using the Construction Contact Form or call (844) 380-8090.

For yard access, contractors will notify residents by knocking on their doors and requesting permission in advance. If you have a utility pole in your yard, they will likely need access to that area. In general, you’ll be informed ahead of time if access to your property is required. Keep an eye out for door hangers, flags, or markings that may indicate upcoming work. If crews arrive, they should identify themselves and explain the reason for their visit—you always have the right to ask for verification.

If you have a question, comment, or concern about the fiber installation, you can reach out in two ways:

• Online: Fill out the Construction Contact Form

• By Phone: Call (844) 380-8090

This contact directly connects you with Intrepid’s construction team, who can provide updates or address any concerns related to the work being done near your home or business.

Contractors often take photos as part of their standard procedures. These photos serve two main purposes: to document that a door hanger was left as proof of notification and to record the condition of the area before any work begins. This helps ensure that your property is protected and restored properly after construction. Photos are used for project documentation and accountability.

Yes. Intrepid’s contractor, NICXCO and or J&R, is performing the work. Their team members should be wearing identifiable clothing, and their trucks will be marked with the NICXCO name. If you're unsure or want to verify, don’t hesitate to ask for identification—they should be able to provide it.

Yes. Once the installation is complete, crews are expected to fully restore the area, including the use of appropriate backfill and repair of the surface to match the original condition as closely as possible. If you have concerns about the work being done or would like an update on the status, please get in touch with the fiber project team at (844) 380-8090 or complete the online form, which is directed to the project managers. They can provide more detailed information or arrange for a follow-up if needed.

Contractors are responsible for repairing any damage caused during construction. If you notice an issue with your irrigation system or sprinkler heads, please report it immediately using the Construction Contact Form or call (844) 380-8090.

Yes. Once fiber installation is complete, contractors will restore the area to its previous condition, including backfilling, reseeding grass, or fixing landscaping as needed. If you feel the restoration was incomplete, reach out to the contractor directly using the Construction Contact Form or call (844) 380-8090.

Yes. Our Engineering Department confirms that using pea gravel as backfill is standard practice for utility work that is still in progress. Pea gravel safely fills the hole and is easily removed for future excavation as the work continues. It fills in the void or fall area while being easily removed through vacuum excavation for the continuation of work. Upon completion of work, they should fully restore the area, including in-kind backfill and surface repair.

Above-ground utility boxes (also called pedestals) are part of the fiber infrastructure and are placed according to utility easement access. Their placement is planned to minimize disruption while ensuring service functionality.

Contractors are expected to clean up after their work. If debris or trash remains, please report it using the Construction Contact Form or call (844) 380-8090.

No. Please do not move construction markers, flags, or equipment. These are necessary for identifying underground utilities and ensuring safe installation.