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1. Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due.

2. Does it cost anything to sign up for online bill payment?

No. It’s free to sign up for online bill payment and to use the service.

3. How do I know the payment went through?

After you complete the transaction, you can receive an e-mail receipt to confirm that your payment went through.

4. How do I sign up for online bill pay?

1) Go to Xpress Bill Pay. We have partnered with Xpress Bill Pay to provide you with online bill payment service.
2) Click on “Create a free account.” If you’ve already signed up with Xpress Bill Pay, you can log in with your e-mail address and password.
3) Follow the instructions on the screen. You will need a valid e-mail address to create an account. Once you’ve submitted your information, you will receive a default password by e-mail.
4) Go back to Xpress Bill Pay and log in using your e-mail address and password. The “Add e-Bills” page appears. Follow the instructions on the screens to add us to your Xpress Bill Pay account.

Once you’ve created an account, you’ll be able to go online at any time to view and pay your bills.
Express Bill Pay

5. How does online bill pay work?

We have partnered with Xpress Bill Pay, the premier provider for online bill payment systems.
When you sign up for online bill payment you get a unique password that you use to access your personal account at XpressBillPay.com. Every month we’ll send you a reminder e-mail to let you know when your bill is online.
Then, just log in through your Web browser and view your bill, which will look like the paper statement you’re familiar with. Select a payment type — credit card, debit card, or electronic funds transfer — enter the information, and you’re done!
It’s that easy, and it only takes you a few minutes each month. Express Bill Pay

6. Is my information safe?

Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or e-mail address will not be sold or rented to third parties for marketing purposes without your permission.

7. Is online bill pay easy?

Our new online bill payment option saves you time and gives you more flexibility in how you pay your bill.
If you have an Internet connection and an e-mail address, you can now pay your bill online. It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.

8. What is Xpress Bill Pay?

Xpress Bill Pay is the company the Town of Frederick has partnered with to handle our online bill payment. You access your account from their website, XpressBillPay.com. Express Bill Pay

9. What other information is available?

You can view up to a year’s history of your account online, so you can compare your current bill to a year ago.

10. What payment choices do I have?

You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account.

11. What will my bill look like online?

We try to match the look of your paper statement as much as possible, so you’ll find it easy to read your bill onscreen.