If you are a new residential customer who is purchasing a home, visit Town Hall (311 Fifth Street) to connect water, trash, and storm water service. Bring your photo ID and a signed service agreement Monday – Friday, between 9 a.m. and 4 p.m. to begin service.
If you are a new residential customer who is renting a home, the utility bill will automatically be sent to the landlord. If you would like to receive a copy of the monthly bill, please have your landlord contact us at 720.382.5500. There is a $2 monthly service charge to send a copy of the utility bill to individuals other than the landlord.
If you are a new business customer, you can connect water and storm water service by visiting our office at 311 Fifth Street, Frederick, Colorado between the hours of 9 a.m. and 4 p.m., Monday through Friday.
A signed service agreement and a photo I.D. are required to begin service.
Transferring & Disconnecting Services
If you are transferring or disconnecting service, please contact us at 720.382.5500 or visit our office at 311 Fifth Street, Frederick, Colorado between the hours of 9 a.m. and 4 p.m., Monday through Friday. There is a $10 fee for transferring service from one location to another.